A Liverpool Chamber computer support company has been Highly Commended in the National Customer Service Awards 2009.

The PC Support Group, which has its head office in Waterloo and delivers IT help to small businesses and home users across the UK, was praised for the Best Use of Technology in Customer Service. It was also highly commended for recognising where technology has directly improved customer service delivery.

Phil Bird, managing director, said: “As businesses from any industry can enter, it is a huge honour to gain recognition for the computer support industry, an area not exactly renowned for great customer service.

“We have invested a massive amount of time and effort into our systems and processes to provide outstanding customer service so it is fantastic that this has been recognised by a prestigious panel of experts. It doesn’t mean we can sit back and relax though - we aim to get even better.”

The National Customer Service Awards celebrate the effort and impact of excellent customer service for the customer and business.

Shanghai for SMEs: your gateway to China and the 200+ countries and cities at the world’s greatest ever expo.

Wednesday 9th December 08.00 – 09.30 at the BT Convention Centre.

Next year’s Shanghai World Expo is going to be the biggest business event of the year. And Liverpool is the only city from the UK to have its own presence. This is a golden opportunity for local businesses of all sizes to expand their trade horizons.

The event provides a once in a generation opportunity to develop international trade and build relationships in established and emerging markets. Running from May to October 2010, it is expected to attract 70 million visitors to a city at the hub of the world’s fastest growing and most dynamic economy.

Come along to a breakfast  briefing for SMEs  from Mike Taylor Director of Investment and Enterprise at Liverpool Vision, who is heading up Liverpool’s World Expo  project.

 The Expo runs for six months. Each month will be themed, allowing a wide range of companies and industries to be showcased.

The 6 themes are:

• May: Virtual gateway to the NW and UK; Ports and Airports
• June: Science and Innovation
• July: Culture, Health and Sports
• Aug: The Knowledge Sector
• Sept: Financial and Professional services
• Oct: Urban Regeneration

Book your free place on the Liverpool Chamber website here

November 5, Royal Liver Building Conference Centre

The Enterprise Europe Network Northwest team supported by the Northwest Regional Development Agency are inviting Northwest businesses to a FREE event designed to inform delegates about the various ‘Fiscal Stimulus’ spending packages European governments have developed to stimulate their economies in response to the global economic downturn.

This event taking place at Royal Liver Building Conference Centre on the 5th November 2009, in collaboration with UK Trade & Investment, focuses on raising the awareness and presenting the business opportunities that are available through these packages. Specific sectors include the renewable energy / environmental, construction and infrastructure sectors in Spain, France and Germany.

Experienced UKTI Advisers, specialist lawyers & representatives from the Enterprise Europe Network Northwest team will present the latest information on the opportunities. Individuals can meet with advisers to discuss individual prospects in a 1-2-1 scenario, and complementary networking lunch is included.

To book a FREE place or to find out more please call the Enterprise Europe Network Team on 0161 875 2325 or email eenw@business-support-solutions.co.uk