This four week, practical workshop will cover all areas of trade credit management and the ‘order to cash’ process. Hands on help and guidance will be given to the delegates to enable them to write and implement a credit policy to suit their business needs.
Who will benefit?
Managers of small to medium sized companies, managers in charge of credit control functions, credit controllers who have trade debtors.
What will be the outcome of the course?
The event will introduce delegates to the importance of improving cash flow and give them practical guidance and support to enable them to reduce financial risk and improve cash collection performance.
The delegates will also have at the end of the training programme, a workable credit policy that will reduce debtor days, reduce cost, reduce risk to bad debt and improve cash flow.
Testimonials:
Credit Management Group has provided essential training and support to assist in developing our credit control processes.” Simon Albert, The PC Support Group
“A really useful workshop. The information provided is proving invaluable, and we are already implementing the techniques covered by the course, as we build our business.” Mark Bennet, MD, Finalcrit
To be held from 3 pm to 6 pm on
Wednesday 10, 17, 24 March 2010
(Refreshments available)
Venue: Liverpool Chamber of Commerce
Number One Old Hall Street
Liverpool. L3 9HG
Cost: £500 per person*
Funding Opportunities:
*Leadership & Management Funding available for eligible companies up to 100%
Also SkillWorks funding is available up to 60% for eligible companies.
For further enquiries or bookings please contact our team on 0151 227 1234 or e mail info@merseyskills.co.uk
Week One
Discuss with delegates objectives and expectations of the course.
Credit policy
• Objectives of policy & procedures
• Authority levels
• Selling the policy
Financial risk assessment
• Setting credit limits
• Different ways of trading
• Credit application form
Terms and conditions
• Retention Of Title
• Commercial late payment act
• Payment terms
• Offer & acceptance - Battle of the forms
Week Two
Q&A on last week’s topic
Telephone collection techniques & letter writing
• Collection strategies
• Overcoming barriers preventing payment
• Controlling calls
Dispute resolution management
• Recognising the need
• KPI’s
Measurements and reporting
• Target setting
• DSO
Week 3
Q&A on last week’s topic
Legal proceedings
• An outline to the civil justice system
• When to sue
• Claim forms
• Defended actions
• Enforcing judgments
Week 4
Review
This session to be used to review the whole course & evaluate if course objectives & expectations have been met.
Discuss requested topics.
Each delegate will be asked to do a short presentation on their policy and the issues they have come across in developing and implementing it and how the policy has added value to their business.
For further enquiries or bookings please contact our team on 0151 227 1234 or e mail info@merseyskills.co.uk